ATTENTION USERS!

Merchant Information:

• Name: “Estemed” LLC
• ID No.: 405487156
• Registered Address: Tbilisi, Vake District, Zura Avalishvili Street, No. 12
• Email: office@estemed.ge
• Tel: +995 577 146 114

Consumer Agreement for the Use of the Online Store and Website of “Estemed” LLC

Introduction and Protection of Personal Data

• These Terms and Conditions constitute a legally binding agreement between you (hereinafter the “User” or “Client”) and “Estemed” LLC (ID No. 405487156) (hereinafter the “Company”) and govern the use of the shop.estemed.ge website and online store (hereinafter the “Platform”).
• For the purpose of making a purchase with or without registration on the Platform and/or product registration (as a guest), the User’s personal data (first name, last name, personal ID number, phone, email, delivery address) is processed by the Company in full compliance with the Law of Georgia “On Personal Data Protection,” for the purposes of concluding the agreement, fulfilling the order, and delivery.
• By any form of activity on the Platform (registration, purchase), the User confirms that they fully agree to these Terms. The Company reserves the right, at any time, to unilaterally amend these Terms by publishing them on the Platform, without additional consent of the User. Amendments take effect from the moment of publication.

1. Definitions of Terms

1.1. Account — the personal profile registered by the User on the website.

1.2. Terms of Use — this document, its annexes, and any additional rules established by the Company.

1.3. Company — “Estemed” LLC (ID No. 405487156, registered address: Tbilisi, Vake District, Zura Avalishvili Street, No. 12).

1.4. Stock / In Stock — the availability status of a product in the Platform’s warehouse. This does not constitute a guarantee of stock at the Company’s physical branches and, due to technical error, may differ from the actual availability.

1.5. Operation — any action performed by the User on the Platform (purchase, authorization, etc.).

2. User’s Representations and Warranties

The User represents and warrants that:

2.1. They are a fully legally capable natural person who has reached 18 years of age, or a legal entity registered in accordance with the legislation of Georgia whose representative has full authority.

2.2. Any identification and contact information provided by them is accurate, truthful, and complete.

2.3. They will use the Platform in good faith, and their actions will not be directed toward deceiving, damaging, and/or causing any kind of harm to the Company, the system, or third parties.

2.4. They acknowledge that a breach of these warranties constitutes grounds for the Company’s unilateral refusal to provide services / fulfill an order and for the immediate cancellation of the account.

3. Registration, Authorization, and Security

3.1. The User’s universal identifiers (email/username and password) are used for authorization on the Platform.

3.2. The User is obliged to strictly maintain the confidentiality of their access codes. Any operation carried out from the User’s account is deemed to have been carried out directly by the User, and the Company bears no responsibility for unauthorized use of the account by third parties.

3.3. The Company is entitled, without any prior notice, to unilaterally block or cancel the User’s account if there is a reasonable suspicion of a breach of this agreement or of applicable legislation, or of bad-faith conduct.

4. Placing an Order, Prices, and Stock Errors

4.1. The User may purchase a product either by the standard method (via the cart) or by the quick-purchase method.

4.2. The prices and availability (stock) of products listed on the Platform may be changed by the Company at any time, unilaterally.

4.3. Special protective clause: In the event of a system/technical malfunction, software error, or incorrect display of a price/stock on the website, the Company reserves the right to unilaterally cancel the User’s order (including an order that has already been paid for). In such a case, the Company’s sole obligation is to fully refund to the User the amount paid for that specific order within a reasonable period. The User has no right to demand the forced transfer of the item or compensation for any kind of damage caused by the error.

5. Delivery Terms and Exclusion of Liability

5.1. Delivery is carried out throughout Georgia in the regions indicated on the purchase page.

5.2. The timeframes indicated in the agreement (2 business days in Tbilisi, 3–5 business days in the regions) are indicative (approximate) and are counted from the business day following the full crediting of the amount to the Company’s bank account or the approval of online installment financing.

5.3. Orders are processed on business days from 10:00 to 18:00. Orders placed on holidays or after 18:00 are processed on the next business day.

5.4. Insurance of the supplier’s risks: Since delivery is carried out by a third party (courier service), the Company is not responsible for delays in delivery timeframes caused by the courier company, for force majeure circumstances, or for delays due to an incorrectly/incompletely specified address.

5.5. Delivery is carried out only up to the specified address. Carrying the product upstairs and/or the on-site demonstration/installation of the product is not included in the price.

6. Settlement

6.1. Settlement is made by plastic card (VISA / MasterCard), by bank transfer (on the basis of an invoice), or by online installment financing.

6.2. The User’s payment obligation to the Company is deemed fulfilled only after the relevant amount is credited in full and without any seizure/restriction to the Company’s bank account.

7. Withdrawal from the Agreement and Rules for Returning an Item (Exceptions Provided by Law)

7.1. The User has the right, without indicating any grounds, to withdraw from the agreement within 14 calendar days of taking possession of the item, in accordance with the procedure established by law.

7.2. Exception permitted by law (protection of the supplier): In accordance with Article 14 of the Law of Georgia “On Protection of Consumer Rights,” the User does not have the right to return an item unconditionally if:

• a) hermetically sealed goods have been delivered whose seal was broken after delivery and which, therefore, cannot be returned for reasons of health protection or hygiene standards (including, but not limited to: cosmetic products, personal hygiene items, skincare products);
• b) the delivered goods, after their delivery, by their nature became inseparably combined with other goods or lost their original merchantable appearance.

7.3. In the event that the item is subject to return (the packaging and seal are not broken), the cost of directly transporting the item to the Company’s warehouse is covered by the User themselves.

7.4. The User is responsible for any decrease in the value of the goods caused by handling the goods in a manner not connected with establishing the nature, characteristics, and functioning of the goods.

8. Limitation of Liability

8.1. The Company does not guarantee that the visual photographic material of the products listed on the Platform accurately reflects the actual colors of the product or the shape of the packaging (due to design changes made by the manufacturer).

8.2. The Company’s maximum liability, on any legal basis (including breach of contract, tort, or otherwise), is strictly limited to and shall in no case exceed the amount actually paid by the User to purchase the specific item that gave rise to the liability.

8.3. The Company shall under no circumstances be liable for lost income or for indirect, incidental, or consequential damage.

9. Force Majeure

9.1. The parties are released from liability for non-performance of assumed obligations if this is caused by force majeure circumstances, such as: natural disasters, war, strikes, embargo, government regulations, epidemic/pandemic, failures of global internet providers, or any other circumstance beyond the reasonable control of the Company.

10. Dispute Resolution and Applicable Law

10.1. These Terms are governed by and construed in accordance with the applicable legislation of Georgia.

10.2. Any disagreement or dispute shall be resolved through negotiation. If agreement is not reached, the dispute shall be referred for consideration to the common courts of Georgia in accordance with the jurisdiction established by law.